We strive to ensure that your information and privacy is protected, any information you provide will only be used in accordance with this privacy statement.

This policy may be updated as and when required, it is recommended to view our current privacy policy on our website. 

We may collect the following information to enable us to carry out our business and offer our services such as:-

Your contact information including, Name, Address, Postcode, Telephone number(s) and e-mail address.

A survey will normally be carried out to ascertain your preferences and requirements for your security system in order to provide you with a quote and system specification.

For customers who choose to pay for maintenance cover by means of a monthly standing order payment we will collect their bank details in order to facilitate this with their bank.

The records that we keep include your personal information and system details which are required to provide warranty and maintenance services, to enable scheduling of routine maintenance and service visits and to allow for emergency call out services.

The email address which you have provided may be used to communicate when routine services are due. We may also occasionally send promotional emails about new products, services, special offers or other information which you may find interesting. (You can tell us your preferences with regard to using your e-mail for these purposes)

We do not sell or share your personal information to any third party (Except as detailed below for certification and monitoring services)

It is our priority to ensure your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. This includes secure password protected computers and systems.

We will also strive to keep your information up to date when advised of any changes or alterations to details.

We will retain your personal data for as long as is necessary to fulfil the purposes we collected it for, in order to satisfy all legal, accounting, reporting requirements and to provide an active customer with our services.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We are required to issue an SSAIB certificate for each new system we install, this involves passing your contact details to the SSAIB - Please follow this LINK to view SSAIB Privacy Policy - GDPR information.

Monitoring Services For customers that have their alarm systems monitored by either of our monitoring service providers - G4S or EMCS, we are required to pass on your contact details and that of your nominated key-holders to the service provider.  In order to view their privacy policy please follow the link for the relevant provider:-

RISCO CLOUD For customers using the iRisco smart phone app with the Risco Cloud - Please follow this LINK.